Tenants and Landlords sign a Vacation Apartment Rental Agreement that clearly outlines your joint obligations subject to contract.
 
Once you check into your apartment Buenos Aires Stay endeavours to ensure that your stay in Buenos Aires is successful and we offer our support.
 
However, please note that Buenos Aires Stay cannot be held responsible for the actions of third parties and when there is a dispute between a tenant and property owner, the company is only able to act as an ‘honest-broker’ to arbitrate where the parties involved agree that our mediation and decision is final.

Buenos Aires Stay constitutes an internet gateway for you to contact property owners and rent property subject to out Rental Apartments Terms & Conditions, we are not the property owner, and we are not responsible for the management, upkeep, or repair apartments published to our websites.

1. Please put all complaints in writing to directors@bastay.com
2. We send you an acknowledgement that outlines our complaints procedure
3. We write to all parties concerned in an open and transparent manner
4. We attempt to resolve issues by telephone within 24-hours
5. We arbitrate a meeting of the parties should no resolution be found
   1. The outcome of the complaints process is communicated to all parties by email

   Still unhappy with Buenos Aires Stay, a property owner, suffered crime, or problems with a provider of tourist services in Buenos Aires, here is some useful information:
   
   Safety
   Buenos Aires is a safe city, but as in any other big city in the world, the tourist should take some precautions.  For example, avoid leaving your purse or bag hanging from chairs in public places, as well as walking at night along poorly lit areas. 
   
   Tourist Ombudsman
   If, during your visit, suffer some kind of abuse or discrimination, communicate whit the Tourist Ombudsman, phone number: 4302 7816.  To contact personally, can go to Ave. Pedro de Mendoza 1835 ("Benito Quinquela Martin" Museum) in the neighbourhood of La Boca.  From Monday to Sunday, from 10 AM to 6 PM.
   Mail: turista@defensoria.org.ar
   
   Tourist Police
   This police station headquarters receives any formal complaints from tourists in cases of offenses, thefts, petty steal, losses, whereabouts, and failed meetings.
   It also works on crime prevention.  You can here also receive help in the case of extraordinary procedures before embassies or consulates.
   
   You will get information from people speaking in English, Italian, French, Portuguese, Ukrainian, and Japanese.
   Address: Avenida Corrientes 436
   telephone: 0800 999 5000 / 4346 5748
   mail: turista@policiafederal.gov.ar

   Toll-free Tourist Assistance Line 0800 999 2838
   An easy telephone for a difficult situation.  Call from any public telephone tooth.  You can call to make a complaint about
   
   - Commercial abuse cases. 
   - Thefts, offences, petty steals, losses, whereabouts and failed meetings.
   - Breach of services transactions.
   
   In these cases, Tourism Police Station, Tourism Ombudsman, and the Bureau of Consumer Protection are involved to work.
   
   Toll – Free Tourism Assistance Line, every day from 9 AM.  to 8 PM.  You will get assistance from people speaking Spanish, English, Portuguese, Italian, and French.